Heath & Wiltshire Ltd

General information

With over 450 contracts between public and private sectors covering the south of England, our team of contracts managers, mobile technicians and site supervisors work closely with our cleaning operatives to ensure all our clients receive a reliable service with high standards. We believe good communication is key to our success. Our contract managers are always available out of hours which means we are always able to respond quickly to any emergency situation.

Established in 1974, H&W started as a family company and is now providing a wide range of commercial cleaning services across Southern England.

Since we started there have been several factors which we consider are core to our business. As such it has always been paramount that communication between clients and managers is excellent. Whilst H&W is a growing company, it remains important that we continue to give our customers the attention they would receive from a smaller, personable company.

Aside from communication we believe that staff selection and training is key to maintain high cleaning standards. For all new employees we provide comprehensive training. This training is followed up with regular visits from the mobile supervisor or contracts manager. Usually new employees will be employed on a probation period basis. Employee’s performance is measured through quality inspection cards, customer satisfaction calls and random inspections by the contracts manager. In the event that the contracts manager is unhappy with an employee’s level of performance then they will take action on this, for example further training or disciplinary action.

In addition, since 2009 H&W has been successful in achieving ISO:9001 and Safe Contractor accreditations. This has been very important in developing a rigorous quality system and a robust Health & Safety Policy to ensure that the company is compliant with any new legislation, as well as deliver a first class service to our clients.