American Family Insurance

General information

Our Facebook community managers are based at our National Headquarters in Madison, Wis.

We strive to deliver industry-leading service and exceptional claims experiences at American Family Insurance. We welcome your feedback here, but if you are having claims, billing or other insurance-related problems, we encourage you to talk with your local agent first, or call us at 1-800-MY-AMFAM.

Moderation of the American Family Wall and Discussions generally takes place between the hours of 8am-6pm (CST), Monday through Friday, with the exception of the following holidays:

New Year’s Day
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day

For privacy reasons, we will ask you to email us relevant information to twelp@amfam.com, rather than posting sensitive material on a public forum such as Facebook. Please include your name, address and a claim number (if applicable). We work closely with our business partners and work to solve any issues as quickly as possible. Facebook posts containing personally identifiable information of any American Family Mutual Insurance Company, S.I. policyholder, agent or employee may be removed.

We believe in an open discussion here, not a place for bullying or ranting. Ranting includes multiple posts and multiple posts on your original post. Profanity, defamation or any other hateful comments are not allowed. We want this to be a positive, family-friendly forum. We often ask for your feedback in the form of questions or other content we post. We encourage you to participate in a constructive manner.

Here are some additional guidelines we ask our fans to follow:

• Keep it clean and family-friendly. We do not allow hateful, obscene or racially insensitive comments or posts. Any posts or comments deemed abusive or defamatory in nature to any person, group or organization will be removed by our administrators.
• Solicitations, advertisements, repetitive posts or any other spam content is not permitted. Our Community Managers will remove this content without notice.
• We reserve the right to remove fans that do not adhere to these guidelines.
Disclaimer
• The appearance of external links on this site is not an official endorsement on behalf of American Family Insurance.
• Comments made by the public are not always verified, and do not necessarily reflect the views, policies or practices of American Family Insurance. By using this page you agree to the following:
1: You accept personal jurisdiction in the United States of America, State of Wisconsin of and your actions will be governed exclusively by the laws of the United States of America, State of Wisconsin.
2: You grant American Family Insurance the permanent, irrevocable and fully transferrable right to reproduce your comments, images or other posted content for business purposes.
3: You agree to hold American Family Insurance harmless from claims against American Family related to your postings or use of this Service. American Family Insurance reserves the right to modify or change these guidelines without notice, and to delete any post or ban any user at any time and for any reason.

For questions about this page, or to report misuse, email us at twelp@amfam.com.