Ontario Motor Vehicle Industry Council

General information

OMVIC Facebook Terms of Use

This is the official Facebook page of the Ontario Motor Vehicle Industry Council (OMVIC). This page was created to share information about automotive consumer rights and safety, dealer responsibilities and industry news that may be of interest to consumers and/or registered dealers. This page is monitored and managed by the Communications Department of OMVIC.

As the regulator of motor vehicle sales in Ontario, OMVIC’s mandate is to maintain a fair and informed marketplace by protecting the rights of consumers, enhancing industry professionalism and ensuring fair, honest and open competition for registered motor vehicle dealers.

Facebook users who engage with OMVIC’s Facebook page accept the following terms:

1. The views of participants commenting on this Facebook page do not necessarily represent the views of OMVIC.

2. To protect the privacy of registered dealers, salespeople and their employees, as well as the privacy of OMVIC employees, posts containing a person's name or personal information will be removed.

3. “Likes” from OMVIC are NOT an endorsement.

4. Links to articles/stories/websites/etc. are NOT an endorsement of the linked content/material.

5. OMVIC will review posted comments, but cannot commit to replying to all comments and/or moderating all discussion on this Facebook page.

6. OMVIC reserves the right to edit or remove comments for any reason, including messages that are:
• racist, hateful, sexist, homophobic, libelous, insulting or threatening
• aggressive, coarse, violent, obscene or pornographic in tone
• offensive to an individual or an organization, rude in tone or otherwise abusive
• not sent by the author; put forward for advertising purposes and/or are written in a language other than English or French
• unintelligible, or otherwise inconsistent with the purposes of this Facebook page
• repetitive or spamming of threads
• politically motivated, or are trying to advertise services or solicit business

7. Your use of OMVIC’s Facebook page and its content is at your own risk. OMVIC does not represent that this Facebook page and/or Facebook site will be uninterrupted or error-free, that defects will be corrected or that this website is free from viruses.

8. OMVIC and its employees and independent contractors shall not be responsible or liable for any damages, whether direct, indirect, incidental, consequential or other damages arising out of or in connection with this Facebook page, including its content.

NOTE: OMVIC is unable to resolve specific issues and/or complaints in a public forum. These matters can ONLY be handled through direct contact with OMVIC’s Complaints and Inquiries Team. Please do not post personal information or details about any specific issue you have in Facebook communications with OMVIC, as it may interfere with the resolution process.

We encourage Ontario consumers to contact OMVIC directly at 416-226-4500 x5105, or toll free 1-800-943-6002 x5105, so we can assist with car-buying challenges and concerns. Consumers can also file a complaint via email at consumers@omvic.on.ca or online at https://www.omvic.on.ca/Complaints/ComplaintForm.aspx

Please note the information you provide via email or through the online complaint form will be used to deal with your complaint, and as a result may need to be shared with the dealership against whom a complaint relates. This may also involve redirecting your inquiry or comment to another person or department better suited to meeting your needs. OMVIC may use the information you provide for the purpose of an investigation or administrative action.