First Step Internet

General information

First Step Research was originally founded in 1989 as a research and development firm focused on developing cutting-edge network software for Fujitsu, IBM, General Motors and others. As technology evolved through the nineties and the Internet became a growing part of our lives, First Step evolved as well. And so, in 1994, First Step Internet was formed.

Today, First Step Internet has grown to become the region’s largest and most trusted Internet Service Provider with over 5,000 broadband customers across Northern Idaho and Eastern Washington, ranging from basic residential service to enterprise-grade internet and data transport services. Our available services now span internet access over dial up, DSL, cable, fixed terrestrial wireless, multi-tenant Ethernet, Frame Relay, and fiber, as well as layer 2 private-line data transport and voice communications. We are very proud to have been chosen as a vendor by local institutions such as the University of Idaho, the Moscow School District, Gritman Hospital, Pullman Memorial Hospital, and Schweitzer Engineering Laboratories, among many, many others.

First Step continues to expand its coverage areas throughout Eastern Washington and Northern Idaho. For many of the communities that we have extended our network to, our entrance into their market was their first exposure to broadband connectivity. We also recently received the confidence of the NTIA under their Broadband Stimulus program with an award of $2.4 million. The scope of this grant is to construct an FCC licensed, redundant microwave backbone throughout the 5 counties of Latah, Lewis, Nez Perce, Clearwater and Idaho. Also under the umbrella of the grant, we are providing connectivity to anchor institutions within the 5 county area such as schools, libraries, hospitals and government facilities.

In addition to Internet connectivity, First Step Internet has a commitment to product development targeted at Internet and related technologies. With a special focus on infrastructure technologies, enterprise management and electronic commerce, First Step Internet has evolved into an expert website design, hosting, and Internet services organization. First Step is committed to providing electronic commerce solutions and web presence for small and large businesses and organizations located throughout the neighboring geographical regions and beyond.